Terms & Conditions
Please ensure that you read these terms and conditions carefully as they form the terms and conditions applicable to the package holiday contract between you and Travel Leaders Group UK Limited. When you book a package holiday through us, you are entering into a package holiday contract with Travel Leaders Group UK Limited of 101 St. Martin's Lane, London, WC2N 4AZ (the “Organiser”) who we act as agent for.
The following definitions shall apply to these terms and conditions:
“we” “us” “our” means Cape Seven Limited of Genesis House, 1 & 2 The Grange, High Street, Westerham, Kent, TN16 1AH; “you” “your” “lead name” means you and each and every person included in your holiday booking (as amended from time to time); and “unavoidable and extraordinary circumstances” means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
2. Your holiday booking
When a booking is made all details will be read back to you. Once you have confirmed these details, we will proceed to confirm the booking with the Organiser/principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. Full details of our data protection policy are available upon request .
When you make a booking with us you guarantee that you have the authority to accept and that you do accept on behalf of your entire party the terms of these booking conditions.
When making your booking for your package holiday we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your confirmation(s) for whom we act as agent. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them other than as set out in these Booking Conditions. The principals’ or suppliers’ Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.
3. Paying for Your Holiday
When you make your booking you must pay a deposit per person that is sufficient to cover the initial payments required to confirm your booking. You will be informed how much this equates to within your quotation. The balance of the price of your travel arrangements must be paid at least 60 days before your departure date. If the deposit and/or balance is not paid in time, we will notify the Organiser/principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their terms and conditions. If we require the balance in advance of 60 days, you will be notified prior to you booking your trip.
4. Changes or Cancellation to your booking
Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking, we will liaise with the Organiser to recover a refund for you. However, please note that the Organiser may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements (including but not limited to applicable flight tickets and event tickets)) and you must pay us the cancellation or amendment service charge stated in clause 13 below. Unfortunately, because not all travel arrangements are refundable/changeable, this means that there may be circumstances where it will not be possible for you to recover the total cost paid for your holiday. We will, at all times, liaise with the Organiser to try to recover as much as possible for you, but you will be responsible for any costs that are non-refundable, which will be deducted from the total amount returned to you.
If the Organiser cancels or amends your booking, you may be entitled to compensation and/or a refund. Please refer to the Organiser’s terms and conditions which will set out your key rights.
You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.
5. Our Liability to You
We do not accept any liability for the acts or omissions of the Organiser/principal(s) or supplier(s). However, we can pass any complaints that you have on to the relevant person.
6. Protecting your money
All the package holidays we sell as agent come with protection for your money under the Organiser’s Air Travel Organiser’s Licence number 79416, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email firstname.lastname@example.org. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
The Organiser will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where they aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If the Organiser is unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Because the contract(s) for your travel arrangements is between you and the Organiser/principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the Organiser/principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure, there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the Organiser/principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact our Customer Services. If the matter cannot be resolved with the Organiser then you have the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com. You can also access the European Commission Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying the Organiser of your complaint; it will not determine how your complaint should be resolved
8. Passport, Visa and Immigration Requirements
We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the Organiser/principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please note that these requirements may change between booking and departure. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip, but you should check with your own doctor for your specific circumstances.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by the Organiser.
10. Final Travel Arrangements
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
Many Organisers/principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy, please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.
12. Delivery of Documents
All documents (e.g. invoices/tickets/Insurance policies) that require to be posted will be sent to you by First Class post. Once documents leave our offices, we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the charges stated below.
13. Service Charges
In certain circumstances we may apply a service charge for the services we provide. These will vary depending on the services you have booked, and any applicable charges will be detailed in your quotation and/or booking confirmation. They may include the following services:
• Cancellation or amendment
• Special requests after booking has been confirmed
• Collection of surcharges/additional taxes
• Arranging Passports and Visas
• Pre-booking airline seats after confirmed booking
• Delivering tickets by hand
• Tickets despatched by courier
• Tickets despatched by insured delivery
• International telephone/fax calls
14. Law and jurisdiction
This booking is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.